At Focus Mindset we are committed to maintaining the highest standards of confidentiality, professionalism and data protection. This includes full transparency around the use of Artificial Intelligence (AI) tools within our business.

This policy outlines how AI is used—and importantly, how it is not used—so you can feel confident that your personal information is always protected.

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1. Client Information Is Never Entered into AI Systems

Your privacy and trust are essential.

We do not input, upload, share, or process any client-identifiable or client-related information within AI tools or platforms.
This includes, but is not limited to:

• Session notes

• Assessment information

• Emails or messages containing personal data

• Contact details

• Payment information

• Special category data (e.g., wellbeing, lifestyle, stress or performance issues)

All client information is handled exclusively through secure, GDPR-compliant systems and stored according to our standard privacy and confidentiality policies.

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2. How AI Is Used in the Business

We use AI tools in limited, safe, and non-client-specific ways to support business operations. These uses never involve personal client data.

a) Content Editing & Writing Support

AI may be used to:

• Refine written content

• Edit grammar or tone

• Structure blog posts, website sections, or informational material

Only non-client-specific text is used for these tasks.

b) Research of Content Ideas

AI tools may help generate:

• Topic ideas for blogs or articles

• General educational explanations

• Summaries of publicly available information

This research is general and is never based on or connected to individual client situations.

c) Graphics & Visual Content

AI may be used to create:

• Website imagery

• Illustrations

• Social media graphics

• Concept visuals

No client photographs, descriptions, or identifying details are ever processed.

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3. No Decision-Making or Client Assessment Is Conducted by AI

All therapeutic, coaching, assessment, or performance-related decisions are made exclusively by a qualified human practitioner.
AI is never used for:

• Evaluating client data

• Making recommendations about therapy

• Analysing personal information

• Influencing treatment pathways

Your sessions and support remain entirely human-led.

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4. Compliance & Security

Our approach ensures full alignment with:

• UK GDPR

• Data Protection Act 2018

• Professional confidentiality standards

• Ethical guidelines relating to technology in therapeutic practice

We only use reputable AI tools that comply with strict security and privacy measures, and we review our practices regularly.

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5. Questions or Concerns

If you have any questions about how AI is used in our business, or how your information is protected, please feel free to contact us:

Email: admin@focusmindset.co.uk
Phone:  073356033013

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Your trust matters—and we are committed to complete transparency and confidentiality at every step.